A Venue Manager is responsible for the day-to-day management of a conference centre and its staff, with commercial accountability for planning, organising and directing all centre services (including reception/front of house, catering and accommodation).

The role is mainly proactive – you will lead the development of the business by liaising with the conference centre’s operational management team (events organiser, front of house manager, and catering manager) and other service providers to ensure client requirements are met and events run smoothly. You must strike a balance between customer satisfaction and effective business management, which often means dealing with last-minute changes or solving problems as they arise.

Your duties may vary according to the size, position and range of services offered by your employer - small organisations will sub-contract some services, such as catering and entertainment, whereas large conference centres will deal with the majority of the tasks themselves. Typical work activities include daily communication with the management team, planning work schedules and checking client requirements; dealing with customer complaints and comments; managing budgets and financial plans, and taking responsibility for the recruitment, training and monitoring of staff. You may also supervise maintenance, supplies and furnishings; negotiating with external service providers and suppliers as required.

Other tasks include achieving profit targets; taking responsibility for the sales and marketing of the conference centre (including pricing, promotions, image/brand and profile), leading by example in maintaining service standards and researching markets to identify new business. You will also need to ensure that all practices comply with health, safety and licensing laws, along with other legal requirements, and that effective security systems are in place. Applying current legal and in-house HR procedures to ensure the retention of good staff and the provision of high-quality services is also important.

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