Resort Manager
Warning

This Job Role will shortly be phased out. We now have a set of alternative jobs with more current information. If you have this as your Current or Target job, you should really switch to one of the more specific versions of this job listed just below:

No Alternatives Found

Also at this level: Reservations Manager, Customer Service Manager Customer Service Representative Manager (CSRM), Resort Agent, Tour Sales Manager,

Salary: £40k per year

Job Description

Your company is selling a travel and holiday experience. How well that experience matches the expectation which people have formed from the brochure, their knowledge of the resort and of your company, depends largely on the support and services they get from your team of resort representatives.

Careful preparation is vital, checking that the transfer, hotel, tour, entertainment and other arrangements are all in place, passing on details of any special requirements (such as for a ground floor room with facilities for someone in a wheelchair), and liaising over final numbers, and names. You will be the local expert, and should know the best places for holidaymakers to drink, eat and visit, and who can help in an emergency - the doctors, chemists, even the police. Complaints should be acted on quickly.

A strong, professional relationship with hotel staff, restaurateurs and the other people in contact with your customers will often prove the key to sorting out problems. You must be a capable administrator and communicator, so that head office has useful feedback on your resort, can quickly find out what happened should things go wrong, monitor quality and make informed decisions for the future. At regular intervals, you will make a health and safety inspection of your hotels, checking issues such as fire escape access and provision for any guests with mobility difficulties. For next season's holidays, you may be asked to check proposed hotels and tour arrangements. You will be responsible for ensuring that new members of your team get adequate training to prepare them for the challenges of their job.

What qualifications do I need?

There are 0 different qualifications related to this job. We realise that showing you them all at the same time can be a bit overwhelming, so not to worry we have come up with a filter in order for you to refine the kind of qualifications shown below.

1207 not loaded

Showing Qualifications that apply in:
England | Scotland | Wales | Northern Ireland | Any Nation

What skills do I need?
 
  • Need to have good business skills
  • Travel within the UK and abroad
Case Studies

Info about case studies

There are no case studies for this job at this time.
Rate yourself
Sign up or login to rate yourself against this job and find out how you can use your answers to move up the career ladder.
Save/Print PDF file
Basic information only

Full-on version

Live Vacancies

News Headlines

Latest Employer Sign-Up

Little Wing Pizzeria

Why Little Wing? Because our passion for pizza shines through! Just taste one of our yummy, traditionally made Naples style pizzas and you'll know what we're talking about. We tirelessly search for the finest fresh ingredients which we cook using time honoured methods, all served in a warm and friendly atmosphere.

Find talent that counts!

Register now and for a limited time only you have access Marketplace the UKSP talent database.