Your company is providing a holiday experience in a purpose built environment. How well that experience matches the expectation which people have formed from the brochure, their knowledge of the holiday centre and of your company, depends largely on the support and services they get from your team.

Careful preparation is vital: checking that tours, entertainment and other arrangements are all in place. Your team are the often the first to receive queries from guests, and will need to know the places to drink, eat, shop, and who can help in an emergency, e.g. the doctors. Complaints should be acted on quickly, and a strong, professional relationship with colleagues in the holiday centre will often prove the key to preventing problems from occurring.

You must be a capable administrator and communicator. You will supervise many of the onsite leisure and entertainment services from bingo and donkey derbies to cabarets and stage shows, to children’s clubs and sporting activities. You may also be involved with the management of the amusements and mechanical rides like the roller coasters an Dodgems. You will also be responsible for ensuring that new members of your team receive the training they require to prepare them for their challenges.

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Residence

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Career

• Pre Employment Training
• Safe and Legal
• Workforce Development
• Progression
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Type

• Customer Services
• Management & Leadership
• General Craft
• Apprenticeship
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Duration

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• Week
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• Recruit, select & keep colleagues
• Provide learning opportunities for colleagues
• Manage your own resources
• Contribute to the control of resources
• Provide leadership for your team
• Manage finance for your area of responsibility
• Improve organisational performance
• Help to manage conflict
• Prepare for spectator events
• Lead a team to improve customer service
• Promote additional services or products to customers
• Monitor and Solve Customer Service Problems
• Resolve customer service problems
• Develop productive working relationships with colleagues
• Plan and deliver on site entertainment

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