Cloakroom Attendant
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This Job Role will shortly be phased out. We now have a set of alternative jobs with more current information. If you have this as your Current or Target job, you should really switch to one of the more specific versions of this job listed just below:

Similar Jobs in Cloakroom attendant and Cashier - Reception

Also at this level: Cashier, Sales Associate, Checker, Admissions Gate Attendant, Central Aisle Cashier, Toll Collector, Center Aisle Cashier, All Purpose Clerk (APC), Front End Assistant, Mutual Cashier

Salary: £12-16k per year

Job Description

People appreciate the facility to leave their coats, bags, briefcases and other items for safekeeping while they enjoy the lunch, cocktail party, dinner dance, conference, or whatever the event is. With a large gathering of people, the rows of hooks and shelves behind you in the cloakroom will soon get filled. A rainy day greatly increases the demand, and means dripping coats and umbrellas to cope with. You may also provide certain luxurious personal touches if in a hotel: filling a wash hand basin with warm water, so it is ready for the guest to wash his or her hands, a clean towel placed nearby. You can also offer to give the guest's jacket or coat a quick `brush down' to remove any hairs, etc. Usually, there is a range of colognes available for the men, and perfumes for the ladies, plus shoe cleaning polish, brushes and dusters. When queues form, as inevitably happens when everyone wants to leave at the same time, you must maintain your calmness and friendly, yet efficient service. You must follow the labelling and storage system accurately and knowledgeably, so that you know immediately from the ticket where to find the items and reduce the risk of handing over property which is not in fact the ticket holder's, but someone else. If the items look alike, the error may go unnoticed for a time, causing considerable inconvenience and possibly embarrassment. As you are one of the first and last members of the team the customer has contact with, good customer care skills are very important.

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What skills do I need?
 
  • Work with food and/or drink
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