Front of House Manager
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This Job Role will shortly be phased out. We now have a set of alternative jobs with more current information. If you have this as your Current or Target job, you should really switch to one of the more specific versions of this job listed just below:

Similar Jobs in Front of House manager/House Manager - Reception

Also at this level: Front Office Manager, Front Desk Manager, Director of Front Office, Hotel Manager, Bed and Breakfast Innkeeper, Customer Services Manager, Front of House Supervisor

Salary: £26-33k per year

Job Description

As Front of House Manager, you may be in charge of reception and reservations, the porter’s desk, and possibly housekeeping depending on the organisation of the hotel. You might also have selling and promotional responsibilities.

Much of your time will be spent in contact with guests, answering their more difficult queries, checking on their wellbeing and dealing with complaints. Besides keeping the various departments running smoothly, you will have a key role in the recruitment and training of staff.

You will be a key member of the management team, attending head of department meetings and acting as duty manager on some evenings and weekends, and your overarching duty will be to ensure that the hotel is operating legally.

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What skills do I need?
 
  • Need to have good business skills
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