The ticket office (or box office) is where guests pay for their entry to the site, or a particular area within it – helping to cover the running costs of a visitor attraction.

As a Ticket Office Supervisor, controlling the flow of visitors into the site to ensure safety and maintain revenue will be your responsibility. You will need to provide your staff with guidance on the likely demand for the day, and brief them on the various options and prices. Complaints or difficulties will also be brought to your attention and you will need to be able to deal with them accordingly.

If you have a mailing list of those who have previously visited your attraction, you may be able to give these valued customers an opportunity to book for special events or popular promotions. To fulfil this role successfully, you need to be an excellent administrator and able to manage financial information efficiently.

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• Need to have good business skills
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